Frequently Asked Questions

Absolutely!  HOAs are a perfect match for our services.  We are happy to drive outside of our posted service range for any type of bulk cleaning.  Please email sales@mnbinbath.com to start a conversation, or give us a call at (651) 382-6720.

Check out our page dedicated to HOA's, here.

Of course!  Email us at sales@mnbinbath.com, or give us a call at (651) 382-6720.

Waste haulers, Cities Governments, and more. If you've got bins or dumpsters that need to be cleaned, we need to talk. 

We're confident we can tackle your needs at a lower cost and more conveniently than your current system.

Here's one such day we cleaned a bunch of bins for a Minnesota city.

Certainly!  

1) You sign up for the service plan of your choice.  You can sign up on our website here, or give us a call and we can take care of it over the phone with you.  When first signing up through our website, an account will get created for you in our customer portal where you can track your service dates, access our customer referral program, block out dates your bins won't be available, buy gift cards, change or cancel your plan, and more.

2) We will add you to our schedule and inform you of the expected date of your service.  It will always be one day after your regularly scheduled garbage services.  On rare occasions, we may make it to your site on the same day.  This is not the expected norm, however.

3) It's your job to leave your bin(s) outside, accessible for us, and empty until after we have cleaned it!

4) 5 days before service, you'll receive an email reminder.  The day before service you'll receive text and email reminders, and the day of, you will receive a  text message 0-60 minutes before our arrival (you don't have to be home when we come). You will also receive a message after we have completed your cleanings.

An even more thorough summary can be read here.

It truly is as simple as that to experience the MN Bin Bath difference.

No matter the package, when you initially sign up, you pay for the first cleaning.

For the recurring subscription packages, your credit card on file will get billed 7 days before we're scheduled to visit your bins again.  You will be contacted via email and/or text if the card on file isn't able to be charged.  In the meantime, we will hold your spot on the schedule up until the day of, at which if you haven't yet paid, your subscription will be canceled.

Please note that we have a 3-visit minimum for our monthly plan and a 2-visit minimum for quarterly or semi-annual plans.  

If you do not want to commit to a recurring subscription, we encourage you to instead sign up for our one-time clean.

A lot of our communications about billing, scheduling and service come from: 

donotreply@mail.jobatory.com 

We also send out communications from:

mike at mnbinbath.com

alex at mnbinbath.com

cullen at mnbinbath.com

We would recommend you ensure all these addresses are allowed through your email's spam filters, so you don't miss any important updates.

• Our powerful 200-degree water cleaning process sterilizes harmful bacteria that DIY methods often leave behind, such as E. coli, Salmonella, Strep and Tuberculosis.  We disinfect, sanitize, and deodorize your bins each visit.
• Our services ensure an effective, safe clean every time, eliminating wastewater runoff. 
• We're going to use less water than you would if you tried it yourself.  We will typically use 3-5 gallons the first time we clean your bin, and likely 1-3 gallons any visit after the first one.  Most estimates suggest DIY bin cleaners will use 20+ gallons of water.
• It flat out saves you time.  You don't need to be home when we do it, you don't need to spend your valuable free time lugging cumbersome bins in weird positions trying to awkwardly spray a hose inside it, while getting splashed in the process and likely not doing all that great of a job while potentially allowing harmful chemicals to reach your landscape and sewers.  Let us do your dirty work, you've got a life to live!

For the best results, most industry professionals recommend monthly cleaning.  We'd love to tell you a monthly clean is a must for everyone, but we've found for a majority of people, once every 10-12 weeks is adequate for maintaining a pleasant bin.  That said, each person will have their own cleanliness standards -- some people have many dogs and dirty diapers; some people's bags regularly spill out stinky-moldy-rotten food. 

Our high-temperature pressure washing system is designed to clean thoroughly without leaving any wastewater behind.  Our eco-friendly cleaning products break down naturally and are all Green Seal-certified, ensuring no negative impact on your home or business.  Finally, we transport and responsibly dispose of all wastewater according to local regulations.  Our service is like a dishwasher for your bins, relying on 200-degree water and ultra-high pressured 3000 PSI power.  

No.  We do use an eco-friendly, biodegradable deodorizer that contains natural essential oils to effectively neutralize odors.  On occasion (and often for first time bin cleaning) we may also use a biodegradable degreaser.

Our process is crafted to clean your bins without creating any mess on your driveway or property. Our trained team ensures that your home looks just as it did when we arrived—except your trash bins will be cleaner!

We currently service the north and east metro of Minneapolis and Saint Paul, MN.

Surrounding Metro Areas will be open for expansion soon.  Please try entering your address into the sign up form to confirm whether you are within our current service zone.

There are some regions in the upper northwest and lower southeast suburbs that we are servicing, but will be charged $10 higher than the listed prices -- to help us cover the extra travel costs from our base in White Bear Lake.

If you live in a location we don't currently service and want us to, feel free to email us at info@mnbinbath.com to let us know where you are, or give us a call at (651) 382-6720.  We will take a look and see if we can work out a solution.

If you live in a location we don't currently service and want us to, feel free to email us at sales@mnbinbath.com to let us know where you are, or give us a call at (651) 382-6720.  We will take a look and see if we can work out a solution.  Let us know as much information as possible, such as how many people/bins, address, desired frequency.

Typically, at about 5-7 interested addresses is when we will explore driving longer distances; though depending on the distance, we may have to add on an additional travel fee.

Scheduling your regular trash bin cleaning service is simple: just choose the plan that works for you, and we'll take care of everything else!

Absolutely!  We love to encourage the gift of clean garbage cans.  As long as the recipient is within our cleaning routes (please enter the recipient's address into our sign up form to see if it will allow that address to sign up), we are happy to spread the gift of bin cleanliness.  

You can buy a gift card by going here.

On occasions, some cans are EXTREMELY dirty and it can take a few cleanings to fully remove the built-up grime from these bins that haven't been cleaned in several years, if ever. 

Some of the things we may not be able to fully remove include discolorations, stains, or embedded debris.  

We've found that infrequently cleaned bins take extra time, water, and our degreaser.  Additionally, the cost of gas, equipment wear and tear, and time on the road all add up fast, so for us to economically offer an annual cleaning, this is the going rate it takes.  We still don't think it's that bad when you compare it to costing $200+ just to get an electrician or plumber to step foot in your house, but that's just us, and admittedly, we're biased 😊.   

With the volume of business and routes scheduled in different communities on particular days, if one of our techs arrive at your home and your bins cannot be serviced, you will NOT receive a refund.  If you need to cancel or reschedule a service date, please give us as much notice as you're able to, so we can try to reschedule you for another week.

We will send you a reminder text and email the day before your scheduled service, and you will know the date of your upcoming service well in advance of it.

We get that sometimes things happen, life gets busy; whatever.  We're happy to work with you and make sure your bins get cleaned. Just reach out to us about scheduling unavailabilities before we are on the way to your house.  If we arrive at your house and your bins are not outside, we will do what we can to try to contact you to confirm if you're able to get them outside while we are there -- but outside of that, you will have to remain charged without a makeup service scheduled.

Yes, we carry comprehensive commercial coverage and liability.

YES!! 1000%!!  If for ANY reason you are not satisfied with the condition of your bin after we have provided you with service, please let us know.

We will come wash it again for free.  If you still aren't satisfied, we will happily refund you your money.  

We're proud of the work we do, but if you are not happy, we are not happy.